{"id":151,"date":"2025-08-29T14:39:50","date_gmt":"2025-08-29T12:39:50","guid":{"rendered":"https:\/\/www.pjevents.ch\/?page_id=151"},"modified":"2025-10-02T20:44:04","modified_gmt":"2025-10-02T18:44:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.pjevents.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\n\n
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FAQ<\/h1>\n\n \n
\n How does the rental process work?<\/summary>\n
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\n 1) Choose items
\n 2) Request\/booking
\n 3) Confirmation
\n 4) Pickup or delivery
\n 5) Event
\n 6) Return\/pickup.
\n Questions? Contact<\/a>.\n <\/p>\n <\/div>\n <\/details>\n\n \n

\n How are rental duration and price calculated?<\/summary>\n
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\n \u2022 Base rental = 2 days
\n \u2022 Each additional day = +50% of the 2-day price
\n \u2022 Online max. 7 days.
\n Details & example: Pricing<\/a>.\n <\/p>\n <\/div>\n <\/details>\n\n \n

\n Is there a student discount?<\/summary>\n
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\n Yes, 20%<\/strong> for students, schools, student associations & youth organizations (with proof).\n See discount info<\/a>.\n <\/p>\n <\/div>\n <\/details>\n\n \n

\n Can I rent if I am under 18?<\/summary>\n
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\n Generally from age 18. Minors can rent if a legal guardian (adult) signs the contract and assumes liability.\n <\/p>\n <\/div>\n <\/details>\n\n \n

\n What are pickup and return times?<\/summary>\n
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\n By arrangement, flexible. Please include preferred times in your request \u2013 we\u2019ll confirm the slots.\n <\/p>\n <\/div>\n <\/details>\n\n \n

\n Do you handle transport, setup & takedown? How are costs calculated?<\/summary>\n
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\n Yes, on request. Setup\/takedown: 30 CHF\/h<\/strong>, pre\/post-preparation per stand 15 CHF<\/strong>.\n Travel\/transport based on distance & time. Details: Services<\/a>.\n <\/p>\n <\/div>\n <\/details>\n\n \n

\n Is there a deposit?<\/summary>\n
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\n For rentals of approx. 200 CHF<\/strong> or more, a deposit may be required (typically 100\u2013300 CHF).\n Refunded after proper return. Note: The deposit may be used towards the\n deductible (CHF 200 per incident if coverage is purchased)<\/strong>.\n See T&C \u00a77<\/a>.\n <\/p>\n <\/div>\n <\/details>\n\n \n

\n Which payment methods are available?<\/summary>\n
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\n The deposit is paid by credit card. You can pay the full amount at pickup (cash or TWINT). The remaining balance will be invoiced after the event.\n <\/p>\n <\/div>\n <\/details>\n\n \n

\n Can I set up the lights myself? Do I need DMX knowledge?<\/summary>\n
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\n Yes. All lights are DMX-capable but also work in plug & play<\/strong> (sound-to-light).\n For beginners, plug-and-play is sufficient; DMX is optional.\n <\/p>\n <\/div>\n <\/details>\n\n \n

\n What is DMX?<\/summary>\n
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\n DMX<\/strong> is a standard to control lighting (colors, brightness, movement, effects).\n Advantage: control multiple fixtures synchronously & precisely. For small parties, plug-and-play is often enough.\n <\/p>\n <\/div>\n <\/details>\n\n \n

\n How does the optional insurance work?<\/summary>\n
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